4. Create a Frequently Asked Questions User Experience

In this module, we’ll build a Frequently Asked Questions (FAQ) section to help users find answers quickly—reducing repetitive queries and saving your team time.

We’ll explore two different approaches: a list-based FAQ for managing large volumes of questions across multiple pages and a page-based FAQ with collapsible sections for a more customized display.

You’ll also learn how to add “mailto” links with pre-filled subjects, making it easy for users to submit new questions. By the end, you’ll have a structured, user-friendly FAQ solution tailored to your needs.

💡Lessons in this module: